Terms of use
Table of content
Welcome to the website of Focus Learning Group Pty Ltd trading as “Serious Play Business” (ABN 55 128 613 427) (“we“, “us” or the “Company“). We are a Certified facilitator of LEGO® SERIOUS PLAY® method and materials and other innovative and fun team-building solutions. This website is located on the web via the domain https://seriousplaybusiness.com and includes all of the files, content platforms, applications or services located in that domain (“this Site“).
Agreement to these Terms
By accessing this Site, you agree to be bound by these terms of use (“Terms“). These Terms constitute a binding agreement between you and the Company and govern your use of this Site. If you do not agree to the Terms, you are not permitted to access or use this Site.
Privacy Policy and Returns Policy
As part of these Terms, your use of this Site is also subject to our Privacy Policy (located at https://seriousplaybusiness.com/privacy-policy) and our Returns Policy, our Cookie Policy and any specific additional terms and policies that apply to any specific services you use reasonably notified to you, each of which are incorporated by reference into these Terms. PLEASE NOTE THAT RETURNS AND REFUNDS ARE NOT AVAILABLE IN ANY CIRCUMSTANCES ON ANY DIGITAL ITEMS OR ANY SERVICES WE PROVIDE TO YOU.
Legal capacity to transact
If you are under 18 years of age, you cannot place orders through this Site. By using this Site you represent and warrant to the Company that you are over the age of 18 years. Should the Company suffer any damage or other losses as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from his/her parents or guardians.
Restrictions on use
Prohibited conduct
Your use of this Site is subject to the rules set out in Schedule 1 below.
Violations of these Terms
Without limiting any other remedies available to the Company at law or in equity, the Company reserves the right to, without notice:
- temporarily or indefinitely suspend, or terminate, your access to this Site, or the other users within your organisational account, or refuse to provide products/services to both of you if:
- you breach any provision of these Terms;
- the Company is unable to verify or authenticate any information that you provide to us; or
- the Company believes that your actions may cause damage and/or legal liability to the Company, any of its customers or suppliers or any other person; and
- remove or block access to any information and/or materials (in whole or in part) that the Company, at its sole and absolute discretion, regards in any way to be objectionable or in violation of any applicable law, any person’s intellectual property rights or these Terms.
- Where we suspend or prohibit or block your access to this Site or a part of this Site, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account; and/or
- commence legal action against you, whether for breach of contract or otherwise.
Indemnity
You indemnify and hold harmless the Company and its officers, employees, agents, consultants, licensors, partners and affiliates from and against any losses, liabilities, costs, expenses or damages (including actual, special, indirect and consequential losses or damages of every kind and nature, including all legal fees on a solicitor-client basis) suffered or incurred by any of them due to, arising out of, or in any way related to (directly or indirectly):
- any material or information that you submit, post, transmit or otherwise make available through this Site;
- your use of, or connection to, this Site; or
- your negligence or misconduct, breach of these Terms or violation of any law or the rights of any person.
Registration and account security
Requirement for registration
The Company reserves the right to make any parts of this Site accessible only to users who have registered.
Username and password
Upon registration with this Site, you will be issued with a username and password to access your account. You are responsible for maintaining the security of your password for this Site. The Company will not be liable for any loss or damage arising from or in connection with your failure to comply with this security obligation. You agree that the Company will be entitled to assume that any person using this Site with your username and password is you or your authorised representative.
You must notify the Company immediately of any known or suspected unauthorised use of any password or any other breach of security.
User information
In order to register an account with this Site, you must agree to these Terms and provide the Company with:
- a valid email address;
- accurate billing and contact information (including your street address, and the name and telephone number of your authorised billing contact and administrator); and
- any other information that may be required by the Company during the registration process.
You must promptly update this information to maintain its accuracy at all times.
You represent and warrant to the Company that all information provided to the Company by you, including the information provided by you through our account registration module or entered into your account profile, is true and not misleading and does not violate any applicable law or regulation or any person’s intellectual property or other rights.
Multiple accounts and automated account opening
One person may not maintain more than one account with this Site. Accounts registered by “bots” or other automated methods are not permitted.
Approval of registrations
The Company reserves the right to accept or reject any application for registration of an account with this Site at its discretion.
Orders
Order constitutes offer
By placing an order through this Site, you make an irrevocable offer to us to purchase the products/services that you have selected pursuant to these Terms. Information contained in this Site constitutes an invitation to treat only. No information in this Site constitutes an offer by us to supply any products/services to you – however, the Company will endeavour to supply your selected products/services to you.
We will not commence processing any order made through this Site unless and until:
- payment for the order has been received by us in full; and
- the order has passed our internal validation procedures, which are undertaken in order to verify the bona fides of each order for the purpose of preventing credit card and other fraud.
We reserve the right at our discretion to:
- at any time prior to your order being accepted in accordance with these Terms, cancel all or part of your order; and
- at any time:
- refuse to provide products/services to you;
- terminate your access to this Site; and/or
- remove or edit any content on this Site.
Acceptance of orders
Acceptance of each order will take place if and when the Company:
- in the case of physical items, sends the requested items to you, at the time at which the items are despatched by the Company, and title to, and risk in, the items will pass from the Company to you at that time. After the items have been sent, we will send you an email confirming that shipment has taken place;
- in the case of digital items, either:
- sends the requested items to you, at the time at which the items are sent by the Company; or
- notifies you in writing that the requested items are available for download by you, at the time at which such notification is sent by the Company, and title to, and risk in, the items will pass from the Company to you at that time; or
- in the case of subscription to our website services (“Website Services”) (or other services), either:
- provides the services to you, at the time at which the Company commences providing the services; or
- notifies you in writing that your order has been accepted, at the time at which such notification is sent by the Company.
Subscriptions
Once you have become a subscriber to our Website Services, for so long as your account and subscription remain active in accordance with these Terms, you will benefit from the features specified on our Site in relation to your subscription type, and we grant you the right to access and use the subscribed Website Services solely your internal business operations. We may from time to time vary the benefits associated with a subscription by giving you written notice of the variation, providing that, if in our reasonable opinion such a variation results in a substantial loss of value or functionality, you shall have the right to cancel your subscription, and we will refund to you any amounts paid to us in respect of any period of subscription after the date of such cancellation.
At the end of any period of subscription for which you have paid, and subject to the other provisions of these Terms, your subscription will be automatically renewed and you must pay to us the applicable subscription fees, unless you cancel the subscription using the cancellation facility on this Site before the date of renewal.
Prices and Payment
The Company reserves the right to change the prices for products/services displayed in this Site at any time before you place an order.
The prices for products and Website Services will be as set out on this Site from time to time. All amounts stated in these Terms or on this Site are stated exclusive of applicable sales taxes.
You must pay to us the fees in respect of our products and Website Services in advance, in cleared funds, in accordance with any instructions on this Site. We may vary fees from time to time by posting new fees on this Site, but this will not affect fees for services that have been previously paid.
If you dispute any payment made to us, you must contact us immediately and provide full details of your claim.
If you make an unjustified credit card, debit card payment or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:
- an amount equal to the amount of the charge-back;
- all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
- an administration fee of USD 50.00; and
- all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this clause (including without limitation legal fees and debt collection fees),
and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back.
Shipping costs
Shipping costs will depend upon the location for delivery and the items purchased and are shown separately during checkout.
Sales Taxes
Unless otherwise expressly stated, all amounts payable through your use of this Site are expressed to be exclusive of sales taxes.
Payment methods
Payment for orders placed through this Site may be made:
- by credit or other card processed online using the Stripe payment gateway;
- using a PayPal account; or
- using Afterpay (where available)
- via direct bank deposit by electronic funds transfer (EFT).
Stripe secure payment gateway
The Company uses the third-party payment gateway provided by Stripe, Inc. for its secure online payment transactions. Payments made through Stripe are subject to Stripe’s own Terms and privacy policy. For more information about Stripe, see the Stripe website (https://www.stripe.com).
Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to Stripe, other than information that is required in order to process your order and deliver your purchased items to you (e.g., your name, email address and billing/postal address).
Credit and debit card payments via Stripe
All major credit cards and debit cards are accepted. Please note that we may be unable to accept credit cards issued by banks outside of the USA in some cases. Additional transaction fees may apply if paying by credit card, in which case the additional charges will be specified at checkout.
PayPal payments
The Company also allows Customers to use their PayPal payment account for secure online payments. Payments made through PayPal are subject to PayPal’s own Terms and privacy policy, links to which are provided from the PayPal checkout pages. For more information about PayPal, see the PayPal website (https://www.paypal.com).
Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to PayPal, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing/postal address).
Credit and debit card payments via PayPal
It is not necessary to have a PayPal account in order to make a purchase on this Site. PayPal accepts all major credit and debit cards. Please note that we may be unable to accept credit cards issued by banks outside of Australia in some cases. Additional transaction fees may apply if paying by credit card, in which case the additional charges will be specified at checkout.
Payment by EFT
If you elect to pay for an order by direct deposit using EFT, after your order has been submitted, we will send you an email containing instructions for making the payment, or otherwise provide such information to you, including our bank account details and the reference number for your order. Please quote the reference number for the EFT transaction in order to avoid delays in processing your order.
Refunds and other remedies
Except as expressly provided otherwise in these Terms, all amounts paid through this Site are non-refundable. Further information on the steps that the Company will take to remedy any breach of any non-excludable condition or warranty/guarantee is provided under the heading “Remedies limited” in these Terms below.
Set-off
If you owe us any amount under or relating to these Terms, we may suspend or withdraw the provision of services to you.
We may at any time set-off any amount that you owe to us against any amount that we owe to you, by sending you written notice of the set-off.
Security
While Stripe, PayPal and this Site hosting providers employ secure technology for transactions with our customers, we will not be responsible for any damages, including consequential losses (whether direct or indirect), that may be suffered by a customer whose credit or debit card or bank account information is used in a fraudulent or unauthorised manner by any person other than the Company.
The Company may request further information from you, such as a copy of your credit card and/or other identification documentation, as part of our internal validation procedures. These procedures help protect bank and credit card account holders from online fraud. Until your order has passed our internal fraud prevention checks, your order will remain on pending status. If further information is requested and you do not provide the requested information within such time as the Company considers appropriate at its discretion, your order will be cancelled and, if your payment has been received, it will be refunded back to you.
Use on behalf of an organization
If you use this Site or expressly agree to these Terms in the course of a business or other organisational project, then by so doing you bind both:
- yourself; and
- the person, company or other legal entity that operates that business or organisational project,
to these Terms, and in these circumstances referenced to “you” in these Terms are to both the individual user and the relevant person, company or legal entity, unless the context requires otherwise. In such circumstances, the right of access and use provided to your organisation is subject to the following limitations:
-
- the subscribed Website Services may only be used by personnel within your organisation which have a common organisational domain name used for logins;
- the subscribed Website Services may only be used by the named users identified in the user management section of your account, providing that the Customer may change, add or remove a designated named user in accordance with the procedure set out therein;
- the subscribed Website Services must not be used at any point in time by more than the number of concurrent users you have purchased from time to time and are specified in the user management section of your account, providing that you may add or remove concurrent user licences in accordance with the procedure set out therein;
- you have no right to sub-license your right to access and use the subscribed Website Services;
- you must not permit any unauthorised person or application to access or use the subscribed Website Services under your organisational account;
- you must not use the subscribed Website Services to provide services to third parties;
- you must not republish or redistribute any content or material from the subscribed Website Services;
- you shall implement and maintain reasonable security measures relating to the access credentials of your authorised users to ensure that no unauthorised person or application may gain access to the subscription Website Services using the access credentials of any member of your organisation.
Intellectual property
Copyright
In these Terms, the term “Proprietary Content” means:
- this Site;
- all of its content (including all of the text, graphics, designs, software, data, sound and video files and other information contained in this Site, and the selection and arrangement thereof); and
- all software, systems and other information owned or used by the Company in connection with the products and services offered through this Site (whether hosted on the same server as this Site or otherwise).
All Proprietary Content is the property of the Company or its licensors (as applicable) and is protected by international copyright laws and treaties. You must not reproduce, transmit, republish or prepare derivative works from any of the Proprietary Content, except as expressly authorised by these Terms or with the prior written consent of the Company or other copyright owner (as applicable).
You may download and print out content from this Site only for internal organisational purposes only provided that you do not remove or modify any copyright, trademark or other proprietary notices.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
All content, materials, and resources provided by Serious Play Business®, including but not limited to training manuals, course content, videos, presentations, and downloads, are intended solely for personal use by certified participants for the purpose of facilitating their own LEGO® SERIOUS PLAY® sessions.
These materials are not authorized for use in training, certifying, or instructing other facilitators. Any reproduction, distribution, or use of this content for the purpose of training others—whether in whole or in part—is strictly prohibited and constitutes a violation of copyright and intellectual property rights.
Serious Play Business® reserves the right to take legal action against individuals or organizations who misuse or misrepresent the intended use of our proprietary materials.
Trademarks
The Company’s logo and the phrases “Serious Play Business” and the ‘What The Duck™’ method, are trademarks of the Company. The look and feel of this Site (including all button icons, scripts, custom graphics and headers) are the trademarks, service marks and/or trade dress of the Company. These trademarks, service marks and trade dress may not be used, copied or imitated, in whole or in part, without the prior written consent of the Company.
LEGO, SERIOUS PLAY, IMAGINOPEDIA, the Minifigure and the Brick and Knob configurations are trademarks of the LEGO Group, which does not sponsor, authorise or endorse this website.
Playmobil Pro, Rory’s story cubes, World café are trademarks of their respective owners
User Content
In these Terms, the term “User Content” means any and all content that is submitted, posted or otherwise added to this Site by any user, such as comments, forum posts, chat room messages, reviews, ratings and feedback.
This site contains some features that enable you and other users to upload User Content. The Company reserves the right to display, refuse to display, remove and/or amend all or any part of any User Content at its absolute discretion. In respect of any User Content that you upload, you:
- represent and warrant to the Company that your sharing of that User Content does not infringe any copyright or other legal right of any other person; and
- grant to the Company a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sub-licensable and transferable license to use, reproduce, distribute, modify, adapt, prepare derivative works of, publicly display, publicly perform and otherwise exploit all or any part of that User Content in any way at the Company’s absolute discretion.
Copyright claims
If you believe that our site contains any material that infringes upon any copyright that you hold or control, or that users are directed through a link on this Site to a third party website that you believe is infringing upon any copyright that you hold or control, you may send a notification of such alleged infringement to us in writing. Such notification should identify the works that are allegedly being infringed upon and the allegedly infringing material and give particulars of the alleged infringement. In response to such a notification, we will give a written notice of a claim of copyright infringement to the provider of the allegedly infringing material. If the provider of that material does not respond to us in writing denying the alleged infringement within 14 days after receipt of that notice, we will remove or block the allegedly infringing material as soon as is reasonably practicable. If the provider of that material responds to us in writing denying the alleged infringement, we will, as soon as is reasonably practicable, send a copy of that response to the original notifying party. If the original notifying party does not, within a further 14 days, file an action seeking a court order against the provider of the allegedly infringing material, we may restore any removed or blocked material at our discretion. If the original notifying party files such a legal action, we will remove or block the allegedly infringing material pending resolution of that legal action.
Data protection
Each party shall comply with the applicable data protection laws with respect to the processing of the customer personal data from time to time.
You warrant to us that you have the legal right to disclose all personal data that it does in fact disclose to us under or in connection with these Terms.
Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OFFICERS, EMPLOYEES, AGENTS, CONSULTANTS, LICENSORS, PARTNERS AND AFFILIATES EXPRESSLY DISCLAIM ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES (WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE) IN RELATION TO THIS SITE AND ANY PRODUCTS AND/OR SERVICES PURCHASED OR OBTAINED THROUGH THIS SITE, INCLUDING ANY IMPLIED WARRANTY/GUARANTEE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.
This site is provided strictly on an “as is” basis. To the maximum extent permitted by law, the Company and its officers, employees, agents, consultants, licensors, partners and affiliates make no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, truth, availability, accuracy or completeness of this Site or any of its content, and in particular do not represent, warrant or guarantee that:
- the use of this Site will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data;
- this Site will meet your requirements or expectations;
- anything on this Site, or on any third-party website referred or linked to in this Site, is reliable, accurate, complete or up-to-date;
- the quality of any products, services, information or other material purchased or obtained through this Site will meet any particular requirements or expectations;
- errors or defects will be corrected; or
- this Site or the servers that make it available are free of viruses or other harmful components.
Limitation of liability
Exclusion of liability
To the maximum extent permitted by law, the Company and its officers, employees, agents, consultants, licensors, partners and affiliates exclude all liability to you or any other person for any loss, cost, expense, claim or damage (whether arising in contract, negligence, tort, equity, statute or otherwise, and for any loss, whether it be consequential, indirect, incidental, special, punitive, exemplary or otherwise, including any loss of profits, loss or corruption of data or loss of goodwill) arising directly or indirectly out of, or in connection with, these Terms or the use of this Site by you or any other person.
Remedies limited
To the maximum extent permitted by law, the Company and its officers, employees, agents, consultants, licensors, partners and affiliates expressly limit their liability for breach of any non-excludable condition or warranty/guarantee implied by virtue of any legislation to the following remedies (the choice of which is to be at the Company’s sole discretion):
- in the case of physical items, to any of the following:
- the replacement of the physical items or the supply of equivalent physical items;
- the payment of the cost of replacing the goods or of acquiring equivalent physical items; and
- in the case of services:
- the supply of the services again; or
- the payment of the cost of having the services supplied again.
Release
You agree that your use of this Site is at your own discretion and risk. You, and any company or legal entity you represent individually and separately agree to release the Company and its officers, employees, agents, consultants, licensors, partners and affiliates from any claim, demand or cause of action that you may have against any of them arising from these Terms or the use of this Site by you or any other person. The Company may plead this release as a bar and complete defence to any claims or proceedings.
Force majeure
To the maximum extent permitted by law, and without limiting any other provision of these Terms, the Company excludes liability for any delay in performing any of its obligations under these Terms where such delay is caused by circumstances beyond the reasonable control of the Company, and the Company shall be entitled to a reasonable extension of time for the performance of such obligations.
General
Interpretation
In these Terms, the following rules of interpretation apply:
- headings are for reference purposes only and in no way define, limit or describe the scope or extent of any provision in these Terms;
- these Terms may not be construed adversely against the Company solely because the Company prepared them;
- the singular includes the plural and vice-versa;
- a reference to a “person” includes an individual, a firm, a corporation, a body corporate, a partnership, an unincorporated body, an association, a government body or any other entity; and
- the meaning of general words is not limited by specific examples introduced by “including”, “for example”, “in particular” or similar expressions.
Notifications
The Company may provide any notification for the purposes of these Terms by email and/or by adding the notification into your user control panel.
Costs
Except as specifically provided in these Terms, each party must bear its own legal, accounting and other costs associated with these Terms.
Assignment
You may not assign, transfer or sub-contract any of your rights or obligations under these Terms without the Company’s prior written consent. Your registration with this Site is personal to you and may not be sold or otherwise transferred to any other person.
The Company may assign, transfer or sub-contract any of its rights or obligations under these Terms at any time without notice to you.
No waiver
Waiver of any power or right under these Terms must be in writing signed by the party entitled to the benefit of that power or right and is effective only to the extent set out in that written waiver. Any failure by the Company to act with respect to a breach by you or others does not waive the Company’s right to act with respect to that breach or any subsequent or similar breaches.
Severability
The provisions of these Terms are severable and, if any provision of these Terms is held to be illegal, invalid or unenforceable under present or future law, such provision may be removed and the remaining provisions shall be enforced.
Variation
The Company reserves the right to amend these Terms and any other policy on this Site at any time in its sole discretion and any such changes will, unless otherwise noted, be effective immediately. Your continued usage of this Site will mean you accept those amendments. We reserve the right, without notice and at our sole discretion, to change, suspend, discontinue or impose limits on any aspect or content of this Site or the products/services offered through this Site.
You may only vary or amend these Terms by written agreement with the Company.
Governing law and jurisdiction
These Terms will be governed in all respects by the laws of New South Wales. The parties irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them.
Prohibited conduct
YOU MUST NOT:
- use any device, routine or software that interferes, or attempt to interfere, with the proper working of this Site;
- engage in any action that requires, or may require, an unreasonable or excessively large load on our infrastructure;
- use this Site to decipher passwords or security encryption codes, transmit any worms, viruses or Trojan horses, transfer or store illegal, threatening or obscene material or otherwise violate the security of any computer network;
- use this Site to violate any applicable local, state, national or international law, to engage in any misleading or deceptive online marketing practices or for any fraudulent or malicious purposes;
- use any spider, robot or search/retrieval application or any screen scraping, data mining or similar data gathering device, process, program or means to access, retrieve or index any portion of this Site;
- use this Site by any automated means;
- use this Site to transmit junk mail, spam or chain letters or pyramid schemes or engage in other flooding techniques or mass distribution of unsolicited email;
- access, retrieve or index any portion of this Site for use in constructing or populating any database that is searchable online or for the purpose of soliciting or sharing reviews;
- interfere with the display of any advertisements appearing on or in connection with this Site;
- reverse engineer, decompile, disassemble, adapt, modify, translate, frame or reformat any of the material contained on this Site;
- reproduce, duplicate, copy or store any of the material appearing on this Site other than for your own personal and non-commercial use;
- falsely imply that any other website is associated with this Site;
- do anything that leads, or may lead, to a decrease in the value of the Company’s intellectual property rights in this Site;
- use or exploit any of the material appearing on this Site for, or in connection with, any business or enterprise (whether for profit or otherwise), including any business or enterprise that is in competition with this Site;
- release to the public any news release, advertising material, promotional material or any other form of publicity or information relating to the Company without the Company’s prior written consent; or
- use this Site to transmit any information or material that is, or may reasonably be considered to be:
- abusive, threatening, harassing, harmful, obscene, indecent, lewd, inflammatory, violent, vulgar, profane, racially, ethnically or otherwise objectionable or offensive in any way;
- libellous, defamatory, pornographic, sexually explicit, unlawful or plagiarised;
- infringing upon or violating any copyright, trademark, patent or other intellectual property or proprietary right;
- in breach of any duty of confidentiality by which you are bound, whether by way of a fiduciary or contractual relationship;
- in breach of any person’s privacy or publicity rights;
- a misrepresentation of facts, including the impersonation of any person or entity or a misrepresentation of an affiliation with any person or entity (including any sponsorship or endorsement);
- in violation of any applicable law, statute, ordinance or regulation, or encouraging of others to do so;
- containing any political campaigning material, advertisements or solicitations; or
- likely to bring the Company or any of its staff into disrepute.
- use or access this Site from within Australia
Returns Policy
Focus Learning Group Pty Ltd trading as “Serious Play Business” (ABN 55 128 613 427) (“we”, “us” or the “Company”) prides itself on providing products of the highest quality and is committed to customer satisfaction.
This returns policy describes generally how we manage product returns. Returns remain subject to our Terms (http://www.seriousplaybusiness.com/terms-of-use). If you would like more information, please don’t hesitate to contact us.
Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.
Returns and Refunds on Digital Items and Subscription Services
Returns and Refunds are not available in any circumstances on any Digital Items or any Subscription (or other) Services we provide to you.
Refunds on Physical Items
Refunds will not be available in any circumstances. If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the below.
Returns of Physical Items
Replacement or credit as remedy
If you are not satisfied with any physical goods that you purchase from us, please let us know as soon as possible as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.
What you must return to us
To receive a replacement or credit, you must first return the item to us along with its original packaging.
Returning items within the first 10 Business Days
If we receive the returned item, or written notice from you that you will be returning the item, within the first 10 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not the Company is at fault and:
- (Company at fault) if we consider that the Company is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
- (Company not at fault) if we consider that the Company is not at fault, then:
- if the item has been returned in its original condition, we will provide a full replacement of the returned item (or a credit at our discretion); or
- if the item has been returned broken, damaged, tarnished or worn, we will not provide any replacement or credit.
Returning items after the first 10 Business Days
If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 10 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item if considered appropriate by us) to ascertain whether or not the Company is at fault and:
- (Company at fault) if we consider that the Company is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
- (Company not at fault) if we consider that the Company is not at fault, then no replacement or credit will be provided. The Company may, however, choose to provide a replacement or credit in some cases at its discretion.
Business Days
In this returns policy, “Business Day” means a day (other than a Saturday, Sunday or public holiday) when banks in New York are open for business.
Shipping costs
In all cases, you must pay the costs involved in shipping the returned product back to the Company. If we consider that the Company is not at fault, then no reimbursement in respect of those shipping costs will be provided. If we consider that the Company is at fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us.
15-day money back guarantee
Introduction
These Terms and Conditions (“Terms”) govern the 15-Day Money Back Guarantee (“Guarantee”) offered by Serious Play Business (“Company”, “we”, “us”, or “our”) to customers (“Customer”, “you”, or “your”) who purchase our LEGO Serious Play online training courses. By purchasing our courses and participating in the Guarantee, you agree to be bound by these Terms.
Eligibility
To be eligible for the Guarantee, you must:
- Be at least 18 years of age.
- Have purchased the online training course directly from our official website or approved sales channels.
- Submit your written refund request within the 15-day period from the date of purchase.
Refund Criteria
To qualify for a refund under the Guarantee, you must meet the following criteria:
- Complete at least 25% of the course material.
- Provide specific, detailed feedback on why you believe the quality of the course did not meet your expectations.
- Not have previously requested a refund for any other courses offered by the Company.
- Submit your refund request in writing to contact@seriousplaybusiness.com within the 15-day period from the date of purchase, including your order number, full name, email address, and a detailed explanation of why you are requesting a refund.
Refund Process
Upon receipt of a refund request that meets the criteria outlined in these Terms, the Company will review the request and, if approved, process the refund within 14 business days.
Refunds will be issued to the original method of payment. We will reatin the amount paid for the banking and platform fees. We reserve the right to deny a refund request if it does not meet the criteria outlined in these Terms.
Limitation of Liability
To the fullest extent permitted by law, the Company’s liability under the Guarantee is limited to the amount paid for the course, and in no event will the Company be liable for any indirect, consequential, or special damages arising from the use of, or inability to use, the course.
Changes to Terms
The Company reserves the right to modify, amend, or update these Terms at any time and at its sole discretion.
Any changes will be effective immediately upon posting on our official website.
Your continued use of our courses after any changes to the Terms constitutes your acceptance of the new Terms.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.
Terms and Conditions for promotional Offers
- Christmas Offer: The LEGO® Gift Card is only available in the following countries: United States of America, Canada, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France Metropolitan, Greece, United Kingdom, Ireland, Italy, Lithuania, Luxemburg, Latvia, Netherlands, Poland, Portugal, Sweden, Slovenia, Slovakia and Australia. If you are not a resident of these countries, we will offer you a complementary gift voucher of USD$50 to use on your purchase.
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Single Use of Codes: Only one discount code can be applied per purchase. Codes cannot be combined with other promotions, deals, or cart offers.
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Validity Period: Discount codes are valid only during the dates indicated in the promotional email, campaign, or announcement. After the expiry date, codes will no longer be accepted.
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Eligibility: Codes apply only to the products or services specified in the offer. They cannot be transferred, exchanged for cash, or applied to past purchases.
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Availability: Some promotions may be limited in quantity (e.g., first 10 enrolments). Once the limit is reached, the promotion will no longer apply.
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Right to Amend: Serious Play Business reserves the right to amend or withdraw promotions at any time without prior notice.
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Refunds: Upon receipt of a refund request that meets the criteria outlined in these Terms, the Company will review the request and, if approved, process the refund within 14 business days.
Refunds will be issued to the original method of payment. We will retain the amount paid for the banking and platform fees. We reserve the right to deny a refund request if it does not meet the criteria outlined in these Terms.
LEGO® SERIOUS PLAY® Global Facilitation Awards
1. Eligibility
The LEGO® SERIOUS PLAY® Global Facilitation Excellence Awards are open to certified LEGO® SERIOUS PLAY® facilitators who have delivered a real session using the methodology.
Entries must describe actual facilitation work conducted by the applicant.
2. How to Enter
To enter, participants must:
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Complete the official Written Impact Summary form
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Upload a video submission (maximum 2 minutes)
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Submit both components through the official entry form
Incomplete submissions will not be considered valid entries.
3. Multiple Entries
Participants may submit multiple entries across one or more award categories.
However:
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Each participant is eligible to receive one (1) free Specialist Module only, regardless of the number of entries submitted.
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The free Specialist Module will be issued once a complete and valid submission is received.
4. Free Specialist Module (Participation Reward)
All participants who complete a valid submission will receive:
The module:
5. Judging Process
Entries will be reviewed by the Serious Play Business panel.
Submissions will be evaluated based on:
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Clarity of session objective
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Evidence of measurable or observable impact
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Application of the LEGO® SERIOUS PLAY® methodology
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Depth of reflection and facilitator insight
The judges’ decision is final.
Serious Play Business reserves the right to:
6. Awards & Prizes
Winners in each category will receive:
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An official LEGO® SERIOUS PLAY® Global Facilitation Excellence Award certificate (for professional bio/CV use)
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A digital certificate/badge for LinkedIn and social media
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A featured profile on the Serious Play Business website
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Recognition across Serious Play Business social media channels
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A $250 Scholarship
Scholarship Terms
The $250 Scholarship may be used toward:
If a winner already holds Advanced Certification and has completed all Specialist Modules, the scholarship will be converted into:
The scholarship:
7. Use of Submitted Materials
By submitting an entry, participants grant Serious Play Business permission to:
Video content will not be publicly shared without explicit consent.
Contact Us
If you have any questions about these Terms or the Guarantee, please contact us at contact@seriousplaybusiness.com
